What method of payment do you accept and how secure is the transaction?

We accept any major credit card and pay pall. Your security is our number one concern; our site is secured and fully protected, please review our satisfied customer testimonial page.

I am not sure of the color, can I get samples? 

Surely can, your satisfaction is our goal, we can ship you a samples for fraction of the cost, for as little as $ 1.99 per piece (certain sku), we will mail the sample to your desired address.  

How much should I ordered?

The standard industry recommends considering 10 % extra for breakage and cutting off.

How long is the shipping time?

Shipping transit time to lower 48 states, will occur within 3 – 12 days, our customer representative will notify you when the order has been shipped and give you the estimate lead time and tracking number. If you are concerned about timing please indicate your timing when placing the order, either via email to customerservice@vivagi.com or call us at 1-800-525-8073, Monday - Friday 9.00 AM to 6 PM PST, please use order number as reference.

What happens if my product is backordered?

Most of the time we have the inventory ready in stock, but in some cases if we are out of stock and your order is backordered, we will notify you and give you an estimate availability time, at this time you will have opportunity to cancel or modify the order.

Your price is very competitive, is your material top quality?

Yes, our material is top quality; we carefully design, select, manufacture and packed with extra cautious. We search the world and work hard to avoid the middle man and minimize our operating cost in order to deliver a product that affordable to customer without sacrifice quality, our motto is “Affordable Luxurious Style”, please take time to browse our collection and feel the difference.

 Do you offer installation?  

At this moment we do not offer installation,

Do you shipped out of country?

Currently we do not ship outside of USA and Canada,